Dog Bed Warming
Wash Style: Hand Wash
Q: When will the package arrive?
A: Due to we have our UK warehouse, we support ship to most European countries and will arrive one week. About other countries, the packages typically arrive in 7~20 business days, not counting holidays and weekends. You can view the shipping time picture of your country at the end of this page. In the short future, we will have our own US warehouse, and at that time, US customers could receive the order within one week. If you have any doubts about delivery of your order, please fell free to contact our customer service for help.
Q: When will my order be shipped?
A: Totally we need to arrange your package within 1-3 days, no more than 5days. If it’s an urgent order, please make remarks when you place order, or contact our customer service to urge for you.
Q: Delayed logistics in Brazil, Mexico and Chile.
A: If your parcel has arrived to your country, hope you can give a little more time, since the postal system in Brazil, Mexico and Chile is usually slow. If you still do not get it within 2 weeks, please contact our customer service.
Q:I’m not satisfied with the item.
A: Refund or Return as you wish!
If you’re not satisfied with our product, please contact our customer service freely, we can talk to fix the problem and give you a satisfied answer.
Q: What’s your return policy?
A: Our return policy: if it’s the quality problem of the goods, or goods send error, we offer full refund; If buyers bought the wrong goods, the buyer need to pay the freight returned goods, there can also be a full refund.
Q: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by Shopify. If you have some problems with it, please contact with the Shopify customer service! Thanks.